Assessment of Passenger Information System in Light Rail Transit Station in Klang Valley

Abstract

Light railway transit (LRT) is one of the main public transportation that commonly used in Klang Valley. Passengers often choose to use public transportation because of many reason. For example, to avoid congestion, more convenience compared to driving by own, and many more. Signage in light railway transit is one of the important element in passenger information system. Majority of new passengers as well as frequent users depends on the signage. A good signs and markings regulate, warn and can guide the passengers to travel easily inside the station. Thus, the objective of this study is to assess the existing signage element in light railway transit in Klang Valley whether they fulfil the requirement based on the Manual on Uniform Traffic Control Devices. A rating system is used to evaluate the signage element to compare with the manual. Then, for more relevant finding a set of questionnaire survey are conducted to gather more information on passengers satisfactory. Ultimately, from the result shows that KL Sentral and Bandar Tasik Selatan station both 100% fulfil the standard requirement followed by Masjid Jamek station with 95%, Hang Tuah station with 89.5% and the least is Titiwangsa station with 84.2%. From the data obtained in the study, this paper shows how the assessment on passenger information system at LRT station is important to the users’ satisfactory.