Effect of Total Quality Management (TQM) on Organizational Performance in ICT Firms (Staunton and Lycett Nig. Limited, Abuja)

Authors(3) :-David Love Opeyemi, Aladeojebi Oluwatosin Isaiah, Olagunju Victor Olugbenga

This research work assessed the TQM practices and its effect on organizational performance at Staunton and Lycett Nig. Limited, Abuja. A population of 60 workers comprising both senior and junior staff and also the technical staff was used for the study. The key findings showed there is a positive change in the organizational performance level of Staunton and Lycett Nig. Limited as a result of effective implementation of TQM practices. Finally, the authors recommends that the organization should enhanced the continuous implementation of TQM to increase performance.

Authors and Affiliations

David Love Opeyemi
Department of Project Management Technology, Federal University of Technology Akure, Ondo State, Nigeria
Aladeojebi Oluwatosin Isaiah
Department of Project Management Technology, Federal University of Technology Akure, Ondo State, Nigeria
Olagunju Victor Olugbenga
Department of Project Management Technology, Federal University of Technology Akure, Ondo State, Nigeria

Total Quality Management (TQM), Organizational Performance, Quality, Service.

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Publication Details

Published in : Volume 6 | Issue 2 | March-April 2019
Date of Publication : 2019-03-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 15-27
Manuscript Number : IJSRSET19616
Publisher : Technoscience Academy

Print ISSN : 2395-1990, Online ISSN : 2394-4099

Cite This Article :

David Love Opeyemi, Aladeojebi Oluwatosin Isaiah, Olagunju Victor Olugbenga, " Effect of Total Quality Management (TQM) on Organizational Performance in ICT Firms (Staunton and Lycett Nig. Limited, Abuja) , International Journal of Scientific Research in Science, Engineering and Technology(IJSRSET), Print ISSN : 2395-1990, Online ISSN : 2394-4099, Volume 6, Issue 2, pp.15-27, March-April-2019. Available at doi : https://doi.org/10.32628/IJSRSET19616
Journal URL : http://ijsrset.com/IJSRSET19616

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