Manuscript Number : IJSRSET19616
Effect of Total Quality Management (TQM) on Organizational Performance in ICT Firms (Staunton and Lycett Nig. Limited, Abuja)
Authors(3) :-David Love Opeyemi, Aladeojebi Oluwatosin Isaiah, Olagunju Victor Olugbenga
This research work assessed the TQM practices and its effect on organizational performance at Staunton and Lycett Nig. Limited, Abuja. A population of 60 workers comprising both senior and junior staff and also the technical staff was used for the study. The key findings showed there is a positive change in the organizational performance level of Staunton and Lycett Nig. Limited as a result of effective implementation of TQM practices. Finally, the authors recommends that the organization should enhanced the continuous implementation of TQM to increase performance.
David Love Opeyemi
Total Quality Management (TQM), Organizational Performance, Quality, Service.
Publication Details
Published in :
Volume 6 | Issue 2 | March-April 2019 Article Preview
Department of Project Management Technology, Federal University of Technology Akure, Ondo State, Nigeria
Aladeojebi Oluwatosin Isaiah
Department of Project Management Technology, Federal University of Technology Akure, Ondo State, Nigeria
Olagunju Victor Olugbenga
Department of Project Management Technology, Federal University of Technology Akure, Ondo State, Nigeria
Date of Publication :
2019-03-30
License: This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) :
15-27
Manuscript Number :
IJSRSET19616
Publisher : Technoscience Academy
Journal URL :
https://ijsrset.com/IJSRSET19616