Case study of integrated strategy development model for after-sales service of heavy machinery industrial
Keywords:
Case Study, Integrated Strategy Development Model, After-Sales Service, Heavy Machinery IndustrialAbstract
The heavy machinery is widely used from the agricultural applications to the majority of construction projects. The present study integrates the strategy analysis and propose a integrated strategy developmental model (ISDM) of after-sales service in heavy machinery industrial. The ISDM which developed in present study not only can apply in after-sales service, marketing, finance, R&D, and others fields of heavy machinery industrial in Taiwan, but also can apply in others countries.
References
- ERG, 2012, Equipment Research Group Report, http://www.erginternational.com.au/.
- Haycraft, W. R. 2002. “Yellow steel: The story of the earthmoving equipment industry”, University of Illinois Press, Urbana and Chicago.
- Lee, C.-J., Pan, T.-L. & Lin, C.-C. 2002. Case studies of the implementation of benchmarking in heavy machinery agents, 2002 Symposium on Cross-Strait Business Management, Lunghwa University of Science and Technology (in Chinese)
- Lin, C.-C., Lee, C.-J. & Kuo, H.-Y. 2015a. Case study on overhaul performance of excavator CAT 320 series by lean production program, Scholars Journal of Engineering and Technology, vol. 3, no.4A, 390-396. ISSN: 2321-435X.
- Lin, C.-C., Lee, C.-J. & Chueh, L.-Y. 2015b. Case study of overhaul performance of CAT 3412 marine engine by Six Sigma program, International Journal of Scientific Research in Science and Technology, vol.1, no.2, 85-90, ISSN: 2395-602X.
- Porter, M. E. 1980. “Competitive strategy: Techniques for analyzing industries and competitors”, N.Y.: The Press.
- Weihrich, H. 1982. "The SWOT matrix - A tool for situational analysis", Long Range Planning, London, Apr, vol.15.
Downloads
Published
Issue
Section
License
Copyright (c) IJSRSET

This work is licensed under a Creative Commons Attribution 4.0 International License.