Factors Influencing Open Innovation Adoption in the Ghanaian Hospitality Industry : The Role of ICT Infrastructure

Authors

  • Kankam William Adomako  Jiangsu University, School of Management, Department of Marketing, 301 Xuefu Road, Zhenjiang, 212013, P.R. China.
  • Tian Hong Yun  Jiangsu University, School of Management, Department of Marketing, 301 Xuefu Road, Zhenjiang, 212013, P.R. China.
  • Florence Appiah-Twum Isaac Gumah Akolgo  Jiangsu University, School of Management, Department of Marketing, 301 Xuefu Road, Zhenjiang, 212013, P.R. China.
  • Eric Owusu Asamoah  Jiangsu University, School of Management, Department of Marketing, 301 Xuefu Road, Zhenjiang, 212013, P.R. China.

DOI:

https://doi.org/10.32628/IJSRSET207332

Keywords:

Competition, Cost, Cultural factors, Human skills, Managerial style, ICT infrastructure, Open innovation.

Abstract

This research work adds to extant writings on open innovation by evaluating the factors that impact open innovation adoption in the hospitality industry in Ghana. The research investigates withal the moderating function of ICT infrastructure in the correlation among human skills, managerial style and competition and open innovation. Data collected from 530 managers and owners in the Ghanaian hospital industry, in a cross-sectional observation employed on a five-point Likert scale survey, is analyzed and employed in the validation of the study’s empiric and theoretic contributions. We employed SmartPLS software 3.2.8 to investigate primary data and the outcome indicates that the six determining factors significantly impact on open innovation adoption in the hospitality business. There are, particularly, positive and significant correlations between competition, human skills, management style, IT infrastructure and open innovation adoption. Nonetheless, both cultural and cost factors have negative, yet statistically significant impact on open innovation adoption. In Ghana’s hospitality SMEs, the ICT infrastructure has proven to moderate a positive correlation betwixt open innovation adoption and competition. Similarly, ICT infrastructure moderates the correlation betwixt managerial style and open innovation adoption. Moreover, ICT infrastructure moderates a positive correlation between human skills and open innovation adoption in the Ghanaian hospitality SMEs.

References

  1. Abor, J., & Quartey, P. (2010). Issues in SME development in Ghana and South Africa. 39(6), 215-228.
  2. Adomako, S. (2018). The moderating effects of adaptive and intellectual resource capabilities on the relationship between entrepreneurial orientation and financial performance. 22(03), 1850026.
  3. Ahn, J. M., Minshall, T., & Mortara, L. (2017). Understanding the human side of openness: the fit between open innovation modes and CEO characteristics. 47(5), 727-740.
  4. Atuahene-Gima, K. (1996). The influence of innovation orientation in human resource management on new product development: The moderating role of innovation type. 1(1), 87-107.
  5. Autio, E., Pathak, S., & Wennberg, K. (2013). Consequences of cultural practices for entrepreneurial behaviors. 44(4), 334-362.
  6. Bankole Dr, F., & Mimbi, L. (2017). ICT Infrastructure and It’s Impact on national development: a research direction for Africa. The African Journal of Information Systems, 9(2), 1.
  7. Becan, J. E., Knight, D. K., & Flynn, P. M. (2012). Innovation adoption as facilitated by a change-oriented workplace. 42(2), 179-190.
  8. Biemans, W., & Griffin, A. (2018). Innovation practices of B2B manufacturers and service providers: Are they really different? , 75, 112-124.
  9. Blundell, R., Griffith, R., & Van Reenen, J. (1999). Market share, market value and innovation in a panel of British manufacturing firms. 66(3), 529-554.
  10. Bogers, M., Chesbrough, H., & Strand, R. (2019). Sustainable Open Innovation to Address a Grand Challenge: Lessons from Carlsberg and the Green Fiber Bottle. British Food Journal", Forthcoming.
  11. Bogers, M., Foss, N. J., & Lyngsie, J. (2018). The “human side” of open innovation: The role of employee diversity in firm-level openness. 47(1), 218-231.
  12. Boso, N., Story, V. M., & Cadogan, J. (2013). Entrepreneurial orientation, market orientation, network ties, and performance: Study of entrepreneurial firms in a developing economy. 28(6), 708-727.
  13. Bossink, B. A. (2007). Leadership for sustainable innovation. 6(2), 135-149.
  14. Chesbrough, H. (2003). The logic of open innovation: managing intellectual property. 45(3), 33-58.
  15. Chesbrough, H. (2017). The future of open innovation: The future of open innovation is more extensive, more collaborative, and more engaged with a wider variety of participants. Research-Technology Management 60(1), 35-38.
  16. Chesbrough, H., & Crowther, A. K. (2006). Beyond high tech: early adopters of open innovation in other industries. 36(3), 229-236.
  17. Chou, S.-F., Horng, J.-S., Liu, C.-H., Huang, Y.-C., & Zhang, S.-N. (2020). The critical criteria for innovation entrepreneurship of restaurants: Considering the interrelationship effect of human capital and competitive strategy a case study in Taiwan. Journal of Hospitality and Tourism management, 42, 222-234.
  18. Christensen, J. F., & Maskell, P. (2003). The industrial dynamics of the new digital economy: Edward Elgar Publishing.
  19. Dahiya, B., & Das, A. (2020). New Urban Agenda in Asia-Pacific: governance for sustainable and inclusive cities. In New Urban Agenda in Asia-Pacific (pp. 3-36): Springer.
  20. Das, K. (2009). Relationship marketing research (1994-2006) An academic literature review and classification. 27(3), 326-363.
  21. Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. 19(4), 9-30.
  22. Denti, L., & Hemlin, S. (2012). Leadership and innovation in organizations: A systematic review of factors that mediate or moderate the relationship. 16(03), 1240007.
  23. Divisekera, S., & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167.
  24. Elenkov, D. S., Judge, W., & Wright, P. (2005). Strategic leadership and executive innovation influence: an international multi?cluster comparative study. 26(7), 665-682.
  25. Eseonu, C., & Egbue, O. (2014). Socio-cultural influences on technology adoption and sustainable development. Paper presented at the Proceedings of the Industrial and Systems Engineering Research Conference, Montreal, QC, Canada.
  26. Faems, D., De Visser, M., Andries, P., & Van Looy, B. (2010). Technology alliance portfolios and financial performance: value?enhancing and cost?increasing effects of open innovation. 27(6), 785-796.
  27. Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling: University of Akron Press.
  28. Franzo, S. (2017). The role of organizational culture in open innovation adoption: the case of the energy efficiency sector.
  29. Gerguri, S., & Ramadani, V. (2010). The impact of innovation into the economic growth.
  30. Ghana Statistical Service, G. ( 2013). Ghana Statistical Yearbook.
  31. Ghana Tourism Authority, G. (2016). Tourism Information on Ghana.
  32. Gilley, A., Dixon, P., & Gilley, J. W. (2008). Characteristics of leadership effectiveness: Implementing change and driving innovation in organizations. 19(2), 153-169.
  33. Goedhuys, M., & Sleuwaegen, L. (2010). High-growth entrepreneurial firms in Africa: a quantile regression approach. 34(1), 31-51.
  34. Haenlein, M., & Kaplan, A. M. (2004). A beginner's guide to partial least squares analysis. Understanding statistics, 3(4), 283-297.
  35. Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. 19(2), 139-152.
  36. Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European business review
  37. Hall, C. M., & Williams, A. M. (2019). Tourism and innovation: Routledge.
  38. Herbig, P., & Dunphy, S. (1998). Culture and innovation. 5(4), 13-21.
  39. Herzog, P. (2011). Open and closed innovation: Different cultures for different strategies: Springer Science & Business Media.
  40. Hinson, R., & Sorensen, O. (2006). E-business and small Ghanaian exporters: Preliminary micro firm explorations in the light of a digital divide. 30(2), 116-138.
  41. Hofstede, G. (2001). Culture's consequences: Comparing values, behaviors, institutions and organizations across nations: Sage publications.
  42. Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic management journal, 20(2), 195-204.
  43. Jarmoszko, A., & Gendron, M. (2020). Choosing an ERP-type System for a Belarus Enterprise. 15(3), 4.
  44. Kaasa, A., & Vadi, M. (2010a). How does culture contribute to innovation? Evidence from European countries. Economics of Innovation and New Technology 19(7), 583-604.
  45. Kaasa, A., & Vadi, M. (2010b). How does culture contribute to innovation? Evidence from European countries. 19(7), 583-604.
  46. Kankam, A. W. (2015). Factors Influencing Social Media Utilization as a Communication Tool in the Ghanaian Hotel Industry. University of Ghana,
  47. Kerr, S., & Newell, R. G. (2003). Policy?induced technology adoption: evidence from the US lead phasedown. 51(3), 317-343.
  48. Lai, F., Zhao, X., & Wang, Q. (2006). The impact of information technology on the competitive advantage of logistics firms in China. Industrial Management Data Systems
  49. Laursen, K., & Foss, N. J. (2003). New human resource management practices, complementarities and the impact on innovation performance. 27(2), 243-263.
  50. Lichtenthaler, U. (2011). Open innovation: Past research, current debates, and future directions. 25(1), 75-93.
  51. Lindegaard, S. (2010). The open innovation revolution: essentials, roadblocks, and leadership skills: John Wiley & Sons.
  52. Magner, N., Welker, R. B., & Campbell, T. L. (1996). Testing a model of cognitive budgetary participation processes in a latent variable structural equations framework. Accounting Business Research, 27(1), 41-50.
  53. Manual, O. (2005). The Measurement of Scientific and Technological Activities. Guidelines for collecting and interpreting innovation data. In: Paris: OECD, Eurostat.
  54. Marasco, A., De Martino, M., Magnotti, F., & Morvillo, A. (2018). Collaborative innovation in tourism and hospitality: A systematic review of the literature. International Journal of Contemporary Hospitality Management.
  55. Mawson, S., & Brown, R. (2017). Entrepreneurial acquisitions, open innovation and UK high growth SMEs. Industry and Innovation 24(4), 382-402.
  56. Mazur, J., & Zaborek, P. (2016). Organizational culture and open innovation performance in small and medium-sized enterprises (SMEs) in Poland. 51(1), 104-138.
  57. Miao, Y., Yin, E., Allison, B. Z., Zhang, Y., Chen, Y., Dong, Y., . . . Jin, J. (2020). An ERP-based BCI with peripheral stimuli: validation with ALS patients. Cognitive Neurodynamics, 14(1), 21-33.
  58. Mihalic, T., & Buhalis, D. (2013). ICT as a new competitive advantage factor-Case of small transitional hotel sector. 15(1), 33.
  59. Mitchell, R. K., Smith, B., Seawright, K. W., & Morse, E. A. (2000). Cross-cultural cognitions and the venture creation decision. 43(5), 974-993.
  60. Moen, Ø., Tvedten, T., & Wold, A. (2018). Exploring the relationship between competition and innovation in Norwegian SMEs. 5(1), 1564167.
  61. Morgan, G. A., Leech, N. L., Gloeckner, G. W., & Barrett, K. C. (2004). SPSS for introductory statistics: Use and interpretation: Psychology Press.
  62. Mumford, M. D., Antes, A. L., Caughron, J. J., & Friedrich, T. L. (2008). Charismatic, ideological, and pragmatic leadership: Multi-level influences on emergence and performance. 19(2), 144-160.
  63. Namasivayam, K., Enz, C. A., & Siguaw, J. A. (2000). How wired are we? Selection and use of new technology in US hotels. 41(6), 40-48.
  64. Naqshbandi, M. M., Kaur, S., & Ma, P. (2015). What organizational culture types enable and retard open innovation? , 49(5), 2123-2144.
  65. Naqshbandi, M. M., Tabche, I., & Choudhary, N. (2019). Managing open innovation. Management Decision
  66. Närvänen, R. (2018). Transformational, Transactional or just laissez-faire? Leadership, Change, and Digitalization in the.
  67. Nguyen, V., Van Ness, B. F., & Van Ness, R. R. (2007). Inter-market competition for exchange traded funds. 31(2), 251-267.
  68. Nicita, A., Ramello, G. B., & Scherer, F. M. (2005). Intellectual property rights and the organization of industries: new perspectives in law and economics. 12(3), 289-296.
  69. Nickell, S. J. (1996). Competition and corporate performance. 104(4), 724-746.
  70. Nyambura, C. (2018). Repoliticising women’s rights in development: young African feminisms at the cutting edge. Gender Development 26(3), 423-437.
  71. OECD. (2008 ). Globalization and Open Innovation. (OECD, Paris.).
  72. OECD. (2015). OECD Digital Economy Outlook 2015.
  73. OECD. (2017). Enhancing the Contributions of SMEs in a Global and Digitalised Economy. Paper presented at the Meeting of the OECD Council at Ministerial Level, Paris.
  74. Olk, P., & West, J. (2020). The relationship of industry structure to open innovation: cooperative value creation in pharmaceutical consortia. R & D Management 50(1), 116-135.
  75. Orosz, G., Tóth-Király, I., Büki, N., Ivaskevics, K., B?the, B., & Fülöp, M. (2018). The Four Faces of Competition: The Development of the Multidimensional Competitive Orientation Inventory. 9.
  76. Pavel, T. (2018). Moderating Role of Information and Communication Technologies in the Relationships Between Knowledge Management Practices and Organizational Performance: Evidence from Russia.
  77. Pavitt, K. (2003). The process of innovation (Vol. 89): SPRU Brighton.
  78. Porter, M. E., Michael, & Gibbs, i. (2001). Strategy and the Internet.
  79. Ringle, C. M., Wende, S., & Becker, J.-M. (2015). SmartPLS 3. Bönningstedt: SmartPLS. Retrieved July, 15, 2016.
  80. Sananse, K. M. (2020). A Study of uses of Information Technology in Education. Our Heritage 68(27), 192-195.
  81. Santamaría, L., Nieto, M. J., & Miles, I. (2012). Service innovation in manufacturing firms: Evidence from Spain. 32(2), 144-155.
  82. Santarelli, E., & Sterlacchini, A. (1990). Innovation, formal vs. informal R&D, and firm size: Some evidence from Italian manufacturing firms. 2(3), 223-228.
  83. Schein, E. H. (1992). How can organizations learn faster?: the problem of entering the Green Room.
  84. Scherp, A., Mezaris, V., Köhler, T., & Hauptmann, A. (2017). MultiEdTech 2017: 1st international workshop on multimedia-based educational and knowledge technologies for personalized and social online training. Paper presented at the Proceedings of the 25th ACM international conference on Multimedia.
  85. Scherp, A., Pscheida, D., Wiese, M., Nishioka, C., Köhler, T., Maas, A., . . . Mezaris, V. (2017). MOVING: Training Towards a Society of Data-savvy Information Professionals.
  86. Shane, S. (1993). Cultural influences on national rates of innovation. 8(1), 59-73.
  87. Simpson, D. D., & Dansereau, D. F. (2007). Assessing organizational functioning as a step toward innovation. 3(2), 20.
  88. Singh, M. D., & Ahila, V. (2020). Organizational Climate and Information Technology on the Competitiveness of ICT Companies. Our Heritage, 68(30), 7072-7076.
  89. Sirirak, S., Islam, N., Ba Khang, D. J. J. o. H., & Technology, T. (2011). Does ICT adoption enhance hotel performance? , 2(1), 34-49.
  90. Statistics Norway, S. (2012). Innovation costs in the Norwegian survey on R&D and innovation.
  91. Storey, D. J., Keasey, K., Watson, R., & Wynarczyk, P. (2016). The performance of small firms: profits, jobs and failures: Routledge.
  92. Swart, K. W. (2013). The sense of decadence in nineteenth-century France (Vol. 7): Springer Science & Business Media.
  93. Tian, M., Deng, P., Zhang, Y., & Salmador, M. P. (2018). How does culture influence innovation? A systematic literature review. 56(5), 1088-1107.
  94. Tsai, H., Song, H., & Wong, K. K. (2009). Tourism and hotel competitiveness research. 26(5-6), 522-546.
  95. Van der Meer, H. (2007). Open innovation–the Dutch treat: challenges in thinking in business models. 16(2), 192-202.
  96. Vogl, T. (2020). The Impact of Information Technology Evolution on the Forms of Knowledge in Public Sector Social Work: Examples from Canada and the UK. Paper presented at the Proceedings of the 53rd Hawaii International Conference on System Sciences.
  97. West, J., & Gallagher, S. (2006). Challenges of open innovation: the paradox of firm investment in open?source software. 36(3), 319-331.
  98. Williams, L., & McGuire, S. (2005). Effects of national culture on economic creativity and innovation implementation. 3(1), 31-40.
  99. World Bank, T. D. (2018). The World Bank Tourism Development Project P164211.
  100. Xuhua, H., Spio-Kwofie, A., Udimal, T. B., & Addai, M. (2018). Entrepreneurial innovation strategies; an option for small hotels’ growth in Ghana. 8(1), 30.
  101. Yaveroglu, I. S., & Donthu, N. (2002). Cultural influences on the diffusion of new products. 14(4), 49-63.
  102. Yu, B., & Fan, S. (2011). Rice production response in Cambodia. Agricultural Economics, 42(3), 437-450.
  103. Yukl, G., & Mahsud, R. (2010). Why flexible and adaptive leadership is essential. 62(2), 81.
  104. Yun, J. J., Park, K., Kim, J., & Yang, J. (2016). Open innovation effort, entrepreneurship orientation and their synergies onto innovation performance in SMEs of Korea. 21(3), 366-390.
  105. Zhang, A., Zhang, C., Fu, G., Wang, B., Bao, Z., & Zheng, H. (2012). Assessments of impacts of climate change and human activities on runoff with SWAT for the Huifa River Basin, Northeast China. 26(8), 2199-2217.
  106. Zopiatis, A., & Theocharous, A. L. (2018). PRAXIS: The determining element of innovation behavior in the hospitality industry. 35, 9-16.

International Journal of Scientific Research in Science, Engineering and Technology

Downloads

Published

2020-06-30

Issue

Volume 7, Issue 3, May-June-2020

Section

Research Articles

License

Copyright (c) IJSRSET

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

[1]
Kankam William Adomako, Tian Hong Yun, Florence Appiah-Twum Isaac Gumah Akolgo, Eric Owusu Asamoah "Factors Influencing Open Innovation Adoption in the Ghanaian Hospitality Industry : The Role of ICT Infrastructure" International Journal of Scientific Research in Science, Engineering and Technology (IJSRSET), Print ISSN : 2395-1990, Online ISSN : 2394-4099, Volume 7, Issue 3, pp.91-114, May-June-2020. Available at doi : https://doi.org/10.32628/IJSRSET207332