Beyond Compliance : Embedding Total Quality Management as a Strategic Catalyst for Sustainable Growth
Keywords:
Total Quality Management (TQM), Continuous Improvement, Organizational Performance, Sustainable GrowthAbstract
Total Quality Management (TQM) represents an all-encompassing management philosophy that aims to enhance quality in every aspect of an organization’s operations. Rather than focusing solely on end products or services, TQM emphasizes continuous improvement in processes, systems, and organizational culture. This paper delves into the foundational principles of TQM, examining its influence on overall organizational effectiveness, including customer satisfaction, operational performance, workforce engagement, and strategic competitiveness. Through analysis of established literature and real-world case studies, the discussion highlights how successful TQM implementation not only boosts internal efficiency but also creates lasting value for customers and stakeholders. Key enablers and challenges of TQM adoption are explored, offering practical insights for organizations striving to embed quality as a core element of their strategic framework. Ultimately, the paper underscores TQM as a vital tool for achieving long-term sustainability and organizational excellence in a competitive global environment.
References
- Al-Qahtani, Norah Dhafer, Sabah Sa'ad Alshehri, and Azrilah Abd Aziz. "The impact of Total Quality Management on organizational performance." European Journal of Business and Management 7.36 (2015): 119-127.
- Asim, Muhammad, Sohaib uz Zaman, and Tayyaba Zarif. "Implementation of total quality management in construction industry: a Pakistan perspective." IBT Journal of Business Studies (JBS) 1.1 (2013).
- Sommerville, James, and Hamish W. Robertson. "A scorecard approach to benchmarking for total quality construction." International Journal of Quality & Reliability Management 17.4/5 (2000): 453-466.
- Hoonakker, Peter, Pascale Carayon, and Todd Loushine. "Barriers and benefits of quality management in the construction industry: An empirical study." Total quality management 21.9 (2010): 953-969.
- Jimoh, Richard, et al. "Total quality management practices and organizational performance: the mediating roles of strategies for continuous improvement." International journal of construction management 19.2 (2019): 162-177.
- Alghamdi, Faris. "Total quality management and organizational performance: A possible role of organizational culture." International Journal of Business Administration 9.4 (2018): 186-200.
- Gotsch, S. B., and S. B. Davis. "Quality Management: Introduction to Total Quality Management for Production, Processing and Services." (2006), New Jersey: Prentice Hall.
- Agus, Arawati. "The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies." Singapore Management Review 27.1 (2005): 87-106.
- Cristobal, Sanchez-Rodriguez, and R. Angel. "Quality management practices in the purchasing function. An empirical study." International Journal of Operations & Production Management 24.7 (2004): 666-687.
- Yasin, Mahmoud M., et al. "TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness." Managing Service Quality: An International Journal 14.5 (2004): 377-389.
- Li, Jin‐Hai, Alistair R. Anderson, and Richard T. Harrison. "Total quality management principles and practices in China." International Journal of Quality & Reliability Management 20.9 (2003): 1026-1050.
- Brah, Shaukat A., Serene SL Tee, and B. Madhu Rao. "Relationship between TQM and performance of Singapore companies." International Journal of Quality & Reliability Management 19.4 (2002): 356-379.
- Sohal, Amrik S., and Mile Terziovski. "TQM in Australian manufacturing: factors critical to success." International Journal of Quality & Reliability Management 17.2 (2000): 158-168.
- Hamid, Syaiful Rizal, et al. "Quality management evolution from the past to present: Challenges for tomorrow." Organizacija 52.3 (2019): 157-186.
- Hossain, Muhammad Muazzem, et al. "The development and research tradition of statistical quality control." International journal of productivity and quality management 5.1 (2010): 21-37.
- Tambare, Parkash, et al. "Performance measurement system and quality management in data-driven Industry 4.0: A review." Sensors 22.1 (2021): 224.
- Claude Ah-Teck, Jean, and Karen E. Starr. "Total Quality Management in Mauritian education and principals’ decision-making for school improvement: “Driven” or “informed” by data?." Journal of Educational Administration 52.6 (2014): 833-849.
- Ghodke, Miss Vrushali Avinash. "Role of TQM in improving Customer Satisfaction." National Journal of Research in Marketing, Finance & Hrm (2021): 129.
- Idris, Fazli. "Total Quality Management (TQM) and sustainable company performances: Examining the relationship in Malaysian firms." International Journal of Business & Society 12.1 (2011).
- Mahmutay, L. R., et al. "The role of quality management practices in improving the efficiency and effectiveness of financial services." Mediterranean Journal of Social Sciences 6 (2015).
- Hafeez, Muhammad Haroon, et al. "Exploring the links between TQM practices, business innovativeness and firm performance: An emerging market perspective." Pakistan Journal of Social Sciences (PJSS) 38.2 (2018).
- Liao, Ying-Ying, Ebrahim Soltani, and Pamela Yeow. "What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector." Total Quality Management & Business Excellence 25.11-12 (2014): 1295-1317.
- Kontoghiorghes, Constantine. "Linking high performance organizational culture and talent management: satisfaction/motivation and organizational commitment as mediators." The International Journal of Human Resource Management 27.16 (2016): 1833-1853.
- Mohammad Mosadeghrad, Ali. "Why TQM programmes fail? A pathology approach." The TQM Journal 26.2 (2014): 160-187.
- Mohammad Mosadeghrad, Ali. "Obstacles to TQM success in health care systems." International Journal of Health Care Quality Assurance 26.2 (2013): 147-173.
- Kumar, Vimal, et al. "Barriers to total quality management for sustainability in Indian organizations." International Journal of Quality & Reliability Management 37.6/7 (2020): 1007-1031.
- Luthra, Sunil, et al. Total quality management (TQM): Principles, methods, and applications. CRC press, 2020.
- Militaru, Mădălina, Gabriela Ungureanu, and Alina Ştefania Chenic. "The prospects of implementing the principles of Total Quality Management (TQM) in education." Procedia-Social and Behavioral Sciences 93 (2013): 1138-1141.
- Attakora-Amaniampong, Elvis, Andrews Salakpi, and Freda Bonye. "Total quality management and its impact on the level of customer focus within construction project management in Ghana." International Journal of Business and Management Invention 3.7 (2014): 36-48.
- Ooi, Keng‐Boon, et al. "Are TQM practices supporting customer satisfaction and service quality?." Journal of Services Marketing 25.6 (2011): 410-419.
- Krajcsák, Zoltán. "Leadership strategies for enhancing employee commitment in TQM." Journal of Management Development 38.6 (2019): 455-463.
- Dimitrova, Krasimira. (2014). Quantitative Determination Of Sustainable Development Index Of Organizations, IJAS Multidisciplinary Conference, Venice, January 2014.
- Omachonu, Vincent K., and Joel E. Ross. "Principles of total quality." The Journal for Healthcare Quality (JHQ) 16.6 (1994): 36-38.
- Diamandescu, Andrei. "The main principles of total quality management." Challenges of the knowledge society (2016): 672.
- Ramanauskienė, Jadvyga, and Julius Ramanauskas. "Application of the principles of total quality management in the knowledge formation." Engineering economics 46.1 (2006): 62-68.
- AMREP, “Benefits of Implementing Total Quality Management (TQM)” Available [online]: https://amrepinspect.com/blog/benefits-of-total-quality-management-tqm
- Geraedts, H. P. A., R. Montenarie, and P. P. Van Rijk. "The benefits of total quality management." Computerized Medical Imaging and Graphics 25.2 (2001): 217-220.
- Powell, Thomas C. "Total quality management as competitive advantage: a review and empirical study." Strategic management journal 16.1 (1995): 15-37.
- Ayandele, Isaac A., and Anietie P. Akpan. "The practice, challenges, and benefits of total quality management (TQM) in manufacturing firms in Nigeria." International Journal of Economic and Business Management 3.5 (2015): 62-74.
- Ab Rahman, Mohd Nizam, Mostafa A. Shokshok, and Dzuraidah Abd Wahab. "Barriers and benefits of total quality management Implementation in Libyan manufacturing companies'." Middle-East Journal of Scientific Research 7.4 (2011): 619-624.
- Salaheldin, Salaheldin Ismail, Samia Fathi, and Mohammad S. Shawaheen. "Critical success factors for total quality management implementation in Jordanian healthcare sector." European Scientific Journal 11.13 (2015).
- Seetharaman, A., Jayashree Sreenivasan, and Lim Peng Boon. "Critical success factors of total quality management." Quality and quantity 40.5 (2006): 675-695.
- Reyes-Alcázar, Víctor, et al. "Critical success factors for quality assurance in healthcare organisations." Quality Assurance Management 10 (2012): 33081.
Downloads
Published
Issue
Section
License
Copyright (c) IJSRSET

This work is licensed under a Creative Commons Attribution 4.0 International License.