MONIKA DAHIYA; DR. MAHIPAL SINGH. Examining Customer Loyalty and Retention as Drivers of Satisfaction in Internet Banking. International Journal of Scientific Research in Science, Engineering and Technology, [S. l.], v. 11, n. 3, p. 428–443, 2024. DOI: 10.32628/IJSRSET24113152. Disponível em: https://ijsrset.com/index.php/home/article/view/IJSRSET24113152.. Acesso em: 22 feb. 2025.